Taiwan Convenience Store Services: Everything 7-Eleven and FamilyMart Can Do for You

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Taiwan convenience store services explained: bills, parcels, printing, train tickets, ATMs, EasyCard and the receipt lottery at 7-Eleven and FamilyMart.

Taiwan convenience store services: your neighborhood office, bank and kitchen

Taiwan has over 13,000 convenience stores from the four big chains, and in Taipei you are rarely more than a few minutes' walk from one. Taiwan convenience store services cover things you would normally need a post office, a bank, a print shop and a ticket office for.

A 7-Eleven store in Taiwan with its orange, green and red stripes over the entrance

Photo: Solomon203 via Wikimedia Commons, CC BY-SA 4.0

The four chains, and which one we use

Store counts are from FamilyMart's Q1 2025 investor presentation.

Our pick: use 7-Eleven as your default for anything involving the kiosk (printing, tickets, odd payments), and install the FamilyMart app for coffee and snack deals. Hi-Life and OK Mart are fine, you just will not need them unless an online shop sends your parcel there.

Paying bills at the counter

This is the service you will use most. Almost every Taiwanese bill has a barcode strip printed on it, usually three barcodes stacked in a box marked 便利商店代收 (convenience store collection).

1. Hand the paper bill, or show the barcode on your phone, to the cashier.

2. They scan it and tell you the amount. Pay in cash. Card payment for bills is generally not accepted, though some stores take mobile wallets for certain bills.

3. Keep the stamped stub. That is your receipt.

Bills you can pay this way:

Most of these carry no fee for you. Pay before the due date printed on the bill: once a bill is overdue, the barcode often stops working and you have to pay at the issuer or post office instead.

Parcels: picking up and sending

Taiwanese online shopping runs on store pickup (超商取貨). On Shopee, momo, PChome and most small shops, you choose a specific store at checkout instead of a home address.

Picking up: you get an SMS or app notification when it arrives. Go to the counter and say 取貨 (chu huo), then give the name on the order and the last three digits of your phone number. If it is cash on delivery (貨到付款), pay then. Use the name on your ARC or passport when ordering, because staff may ask for ID. Parcels are held for about a week (Shopee's own pickup points hold only 5 days), then returned.

Sending to someone in Taiwan: each chain only ships to its own stores, so 7-Eleven to 7-Eleven, FamilyMart to FamilyMart. With 7-Eleven 交貨便 you create the shipment in the ibon kiosk or online, print the label, and hand the box over. Domestic rates as of 2026 (Money101):

Drop it before 5pm and it usually arrives two days later. Hi-Life store-to-store is also around NT$60. For international parcels, go to the post office.

Printing, copying, scanning and fax

Inside a Taipei 7-Eleven: an ibon kiosk, a CTBC ATM, a copier and a Slurpee machine side by side

Photo: Wikimedia Commons, public domain

No printer at home? You do not need one. Upload a PDF, Word file or photo through the ibon app (or the ibon cloud print website) and you get a pickup code. At any 7-Eleven, tap 列印 on the ibon screen, enter the code, pay, and the copier next to it prints. FamilyMart does the same through FamiPort.

Typical 7-Eleven prices on regular paper:

The copier also does plain photocopies (insert coins or pay at the counter), scanning to a USB stick or the cloud, and domestic faxes at most 7-Elevens. This is where everyone prints lease contracts and ARC forms.

Tickets: trains, high-speed rail and concerts

Store refunds for THSR and TRA tickets are possible from 7am to 11pm, up to 30 minutes before departure.

Money: EasyCard, ATMs and phone top-ups

EasyCard and iPASS: top up at the counter in multiples of NT$100, cash only (the card holds up to NT$10,000). Say "加值 (jia zhi) 500." You can also pay for everything in the store by tapping the card. Our MRT and EasyCard guide has the rest.

ATMs: 7-Eleven has CTBC machines in nearly every store, FamilyMart mostly Taishin and Cathay United. All take Visa, Mastercard and UnionPay. With a foreign card, CTBC and Taishin usually charge around NT$100 per withdrawal on top of your home bank's fees, while Cathay United ATMs have been reported as not adding a local fee. If you are withdrawing often on a foreign card, look for a Cathay United machine in a FamilyMart. Once you have a Taiwanese account, see which bank suits you.

Prepaid SIM top-ups: for Chunghwa, Taiwan Mobile and FET prepaid numbers, top up at the counter or kiosk with cash.

Food, coffee and the little things

Tea eggs simmering in a pot at a FamilyMart counter in Taiwan

Photo: Hoia Saerda Mea 28 via Wikimedia Commons, CC BY-SA 4.0

A FamilyMart store lit up at night on a Taiwan street corner

Photo: Wikimedia Commons, public domain

Trash and recycling rules

The bins inside are for things you bought there: cups, wrappers, bottles. Do not bring household garbage. Taipei can fine you NT$1,200 to NT$6,000 for dumping it, and stores do report people. Stores do accept used household batteries for recycling. For the rest, see our guide to trash day in Taiwan.

Uniform invoice receipts: a free lottery ticket

Every receipt is a 統一發票 (uniform invoice) with a lottery number. Draws are held on the 25th of every odd month for the previous two months. The special prize is NT$10 million, and the smallest prize is NT$200.

Instead of keeping paper, set up a mobile barcode carrier (手機條碼):

1. Download the Ministry of Finance app 統一發票兌獎 and register with a Taiwanese phone number.

2. You get a code starting with "/" (like /AB12CD3). Save the barcode on your phone.

3. At checkout, say "載具" (zai ju) and show the barcode. The receipt goes into your account automatically.

4. Link your Taiwanese bank account in the app, and winnings are paid straight in. Cloud invoices also enter extra prize draws reserved for them.

Some cashiers will ask "要統編嗎?" (need a company tax ID?). Unless your company is reimbursing you, say no.

Settling in

Once you know your nearest 7-Eleven and FamilyMart, half your "how do I do this in Taiwan" questions are answered. If you are still sorting out the bigger pieces, like the apartment itself, an airport pickup or a move-in clean, we can help with those.

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